Who am I?

April 2022 – Present

• Led UX and research across financial services, procurement, and tourism industry clients from discovery through post-launch.
• Defined team-wide UX standards including accessibility best practices, Figma/Dev Mode guidance, and AI integration.
• Established a mentorship program to support junior talent development and peer growth.
• Increased digital lending applications by over 30% through a streamlined UX redesign for a FinTech platform.
• Refreshed a leading tourism app, boosting rewards engagement and adding content sharing capabilities.
• Delivered a complete pricing and rostering platform for a Fortune 500 company—from design system to implementation.
  
• Conducted design thinking workshops and usability testing to inform rapid iteration and delivery.

April 2017 – April 2022

• Managed a team of UX designers, mentoring junior staff and fostering cross-team collaboration.
• Led UX strategy, including research planning, synthesis, and prototyping aligned with business objectives.
• Designed accessible and data-driven enterprise products across sectors like insurance, healthcare, and aerospace.
• Worked within Agile environments to align design, dev, and stakeholder expectations.
• Built design solutions for cutting-edge tech such as AI platforms, AR interfaces, IoT devices, and voice/chat agents.
  
• Directed client workshops to define needs and ensure design alignment across teams.
  

Oct. 2012 – April 2017

• Led creative direction and UX execution for brands including Bed Bath & Beyond, Elmer’s, and X-ACTO.
• Produced omni-channel digital campaigns across eCommerce, email, print, mobile, and social media.
• Designed interactive retail AR experiences for mobile platforms.
• Created and tested prototypes using device labs and early usability frameworks.
  
• Improved team output with updated tools and collaborative critique processes.
  

Oct. 2012 – Jan. 2014

Summer 2012

Summer 2011